Shipping policy

Shipping Coverage

We currently ship across India to all serviceable PIN codes through our trusted courier partners.

For international shipping, please contact our Customer Support team before placing your order.

Order Processing Time

• In-stock Products: Within 24 Hours
• Personalized / Engraved Products: 3–5 Business Days
• Pre-Orders: As mentioned on the Product Page

Orders placed after 2:00 PM IST may be processed on the next business day. Orders are processed Monday to Saturday, excluding national holidays.

Estimated Delivery Timeline

• Metro Cities: 2–4 Business Days
• Tier 2 Cities: 3–6 Business Days
• Tier 3 & Remote Locations: 5–8 Business Days

Delivery timelines are estimates and may vary due to weather, holidays, natural calamities, government restrictions, courier delays, or high-volume sale periods.

Shipping Charges

• FREE Shipping on all prepaid orders across India.
• COD available on selected PIN codes.
• A nominal COD convenience fee may apply.
• COD may be disabled for high-value orders, non-serviceable locations, or customers with repeated refusals.

Order Tracking

Shipping confirmation, tracking number, and courier details will be shared via Email, WhatsApp, and SMS (where applicable).

Signature on Delivery

High-value orders may require OTP verification, signature, or a valid government ID.

Packaging

Every order is shipped in a premium packaging box, protective transit packaging, tamper-proof courier bag, and invoice (digital/physical as applicable). Gift orders exclude pricing information.

Gift Packaging

Premium gift packaging, gift messages, and gift bags are available where applicable.

Split Shipments

Orders containing multiple products may be shipped separately depending on stock availability or warehouse location.

Delivery Attempts

Courier partners generally make up to three delivery attempts. Re-shipping charges may apply if delivery fails due to incorrect information or customer unavailability.

Address Changes

Shipping address changes are accepted only before dispatch.

Delayed Deliveries

Delays due to weather, natural disasters, strikes, lockdowns, courier issues, or festive demand are beyond our control, but we will assist in tracking and resolution.

Damaged Package

Photograph the package, record an unboxing video, and contact Customer Support team within 24 hours.

Missing Items

Report within 24 hours with a complete unboxing video for investigation.

Lost Shipments

Confirmed lost shipments will be replaced (subject to stock) or fully refunded.

Delivery Refusal

Please refuse delivery only if the package is visibly damaged, tampered with, or the wrong product is delivered.

Force Majeure

TrueSilver shall not be liable for delays caused by events beyond reasonable control, including natural disasters, pandemics, government restrictions, war, or transportation disruptions.

Customer Support

Email: info@truesilver.co.in 
Phone/WhatsApp: +91-7455021636
Hours: Monday – Saturday, 09:30 AM – 06:00 PM IST

Why Shop with TrueSilver?

• Free & Insured Shipping Across India
• Tamper-Proof Secure Packaging
• Real-Time Order Tracking
• Premium Gift Packaging Available
• Trusted Delivery Partners
• Fully Insured Shipments Until Delivery