Refund policy

Return Policy

TrueSilver offers a 15-day No Questions Asked return policy on all unused, unworn, and unaltered products from the date of delivery.

Exceptions:
The 15-day return policy does not apply to the following categories, unless the product is received in a defective or spurious condition:

Personalised or customised jewellery

TrueSilver reserves the right to inspect and verify the returned products before processing any refund.

Products purchased from platforms other than the TrueSilver Website, App, or TrueSilver-authorised exclusive stores will be governed by the return policies of the respective seller or marketplace.

Shipping charges, if paid at the time of order placement, are non-refundable in case of returns.

Missing Items in Return Orders

In cases where a customer claims to have returned multiple items but the reverse pickup does not include all the claimed products, TrueSilver reserves the right to deduct an amount up to the full MRP of the missing item from the refund amount.

This clause also applies to promotional items, including but not limited to free gifts and silver coins.

Refund Policy

Refunds will be initiated only after the returned product is received and verified at the TrueSilver warehouse.

Refunds will be processed strictly based on the purchase price mentioned on the original invoice.

Any current prices, discounts, or price fluctuations at the time of return will not be considered.

Replacement & Exchange

Customers may opt for replacement or exchange subject to the same conditions applicable to returns.

Replacement or exchange orders will be shipped only after the original product has been successfully picked up or delivered back to the warehouse.

For Gold items, replacement will be processed after physical receipt and verification.

Return Process

Return requests can be initiated through the TrueSilver Website or App, or by contacting our Customer Support Team.

Once the return is booked, customers are requested to remain available for the reverse pickup and respond to calls from the logistics partner.

If the pickup is cancelled due to unavailability or non-response, the return process will need to be re-initiated, which may extend the timeline.

Non-Serviceable Pin Codes

While most pin codes are serviceable for reverse pickup, certain locations may be forward-serviceable only.

In such cases, customers may be requested to ship the product using an alternate courier service (e.g., India Post).

TrueSilver will reimburse reasonable return shipping costs up to ₹70.

Any charges exceeding ₹70 (including shipping, duties, taxes, or fees) will be adjusted against the refund amount.

For non-serviceable pin codes, customers are responsible for sending the product to the TrueSilver warehouse and will receive ₹70 towards shipping with the refund.

Empty Parcel / Missing Product Claims

In the rare event of receiving:

An empty parcel, or

A missing product

Customers must contact TrueSilver Customer Support within 48 hours of delivery.

Mandatory Requirement:
A clear 360-degree unpacking video of the sealed parcel is required for claim verification.

Claims may be rejected if:

Adequate evidence is not provided, or

There are visible signs of tampering

In all such cases, TrueSilver reserves the right to take the final decision.

Final Authority

TrueSilver reserves the right to modify, withdraw, or amend this policy at any time without prior notice. All decisions taken by TrueSilver in relation to returns, refunds, and exchanges shall be final and binding.