Frequently Asked Questions
Purchase Related
I love this jewellery! How can I make a purchase?
I love this jewellery! How can I make a purchase?
You can explore our complete range of products on www.truesilver.co.in.
If you need help placing an order, our customer support team is happy to assist you over call or WhatsApp.
Do you have any ongoing offers?
Do you have any ongoing offers?
We regularly run seasonal offers and promotions on our website. You can also check with our customer support team to know if any are currently active.
Do you offer Cash on Delivery?
Do you offer Cash on Delivery?
Yes, we offer both prepaid and Cash on Delivery options across India.
Do you deal only in 925 Sterling Silver jewellery?
Do you deal only in 925 Sterling Silver jewellery?
Yes, we create and sell finely crafted 925 Sterling Silver jewellery, certified by BIS.
Every product comes with a certificate of authenticity.
Delivery Related
Do you deliver across India?
Do you deliver across India?
Yes, we deliver to most pin codes across India through trusted logistics partners known for their reliability and reach.
Which courier partners do you use?
Which courier partners do you use?
We work with leading delivery partners who have a proven track record of secure and timely service.
Do you ship internationally?
Do you ship internationally?
Yes, we ship to multiple countries worldwide.
International shipping charges vary by destination — please write to us at info@truesilver.co.in for details.
When will my order ship?
When will my order ship?
Orders are usually dispatched within 24 to 48 working hours (excluding Sundays and public holidays).
You’ll receive a notification via text and email with your tracking details once your order has been shipped.
Please note: personalised orders take about 4 to 5 working days to process before dispatch.
What are the shipping charges?
What are the shipping charges?
We offer free shipping across India.
How can I track my order?
How can I track my order?
Once your order is shipped, you will receive a text and email with your tracking ID and delivery partner details. You can use these to track your order easily.
How long does delivery take?
How long does delivery take?
Most orders are delivered within 5 to 7 working days after dispatch, depending on your location.
Will I get a call before delivery?
Will I get a call before delivery?
Yes, you will receive a text message when your order is out for delivery. The delivery agent will usually call before reaching your address.
Can I change my delivery address after placing the order?
Can I change my delivery address after placing the order?
If your order has not yet been dispatched, we can update your address. Please contact our support team as soon as possible.
Can I schedule delivery for a specific day or time?
Can I schedule delivery for a specific day or time?
We currently do not offer scheduled delivery. It depends on the logistics partner’s route and timeline.
Can I request faster delivery?
Can I request faster delivery?
We work with reliable partners to ensure quick delivery at no extra cost.
If you require expedited shipping, please contact our support team, and we’ll do our best to accommodate your request.
Is my product safe during transit?
Is my product safe during transit?
Yes, all products are securely packaged in tamper-proof boxes to ensure safe delivery.
Is my order insured during transit?
Is my order insured during transit?
Yes, all shipments are insured against damage or loss.
Do you offer gift wrapping?
Do you offer gift wrapping?
Yes, gift wrapping is available. Please mention this in the “Special Instructions” section on the cart page.
Payment Related
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, Maestro, RuPay, American Express), Paytm, PayZapp, PayPal, Internet Banking, and Cash on Delivery.
Is my payment information secure?
Is my payment information secure?
Yes. Our website is PCI compliant and protected by 128-bit SSL encryption, the same security standard used by major banks worldwide.
Is GST applicable on purchases?
Is GST applicable on purchases?
Yes, a 3% GST applies to all silver jewellery purchases.
Jewellery Related
How do I measure my ring size?
How do I measure my ring size?
You can find a detailed guide in our Ring Size Guide section.
Do pendants come with a chain?
Do pendants come with a chain?
Yes, each pendant comes with a complimentary chain.
Is my jewellery authentic?
Is my jewellery authentic?
Yes, all TrueSilver products come with an authenticity certificate.
If something is sold out, what should I do?
If something is sold out, what should I do?
You can add the item to your wishlist, and we’ll notify you as soon as it’s back in stock.
How do I clean my jewellery?
How do I clean my jewellery?
Please refer to our Jewellery Care section for detailed instructions.
After-Sales Related
How can I contact customer care?
How can I contact customer care?
For any queries, please reach us at info@truesilver.co.in or call 1800 833 8730.
How long do you take to respond to emails?
How long do you take to respond to emails?
We usually reply within 24 working hours.
Warranty Related
Do TrueSilver jewellery pieces come with a warranty?
Do TrueSilver jewellery pieces come with a warranty?
Yes, all our jewellery comes with a lifetime plating warranty. While we ensure the highest quality plating, natural wear may occur over time.
If this happens, you can avail of our Lifetime Plating Warranty Service for replating.
Please note that the warranty does not cover physical damage, theft, or misuse.
Manufacturing defects are covered under our 15-day return policy.
When and how can I claim the warranty?
When and how can I claim the warranty?
You can claim the warranty within six months of delivery if you face any plating or manufacturing issues.
Is the warranty applicable to personalised jewellery?
Is the warranty applicable to personalised jewellery?
Yes, personalised pieces are also covered. In case of plating wear, we will replace or replate the item as required.
