Shipping and Handling
1. When will my order ship?
We try to ship your order within one working day of your confirmed order.
2. What are the shipping charges?
We offer free shipping.
3. What are carriers of shipping?
We use Fedex, Delhivery.
4. Do u ship internationally?
As of now we only ship to the US, You need to mail us to email@example.com for placing an international order.
5. What is the estimated delivery time?
Usually 3 working days, but it can go up to 5 working days.
6. How safe is my product?
Your product is very safe, we have a safe and secure, tamper proof packaging for our products.
7. Is transit insurance provided?
Yes, Product is insured against any damage or loss in transit.
8. Is gift wrapping available?
Yes we provide gift wrapping, Please mention this in the special instruction in Cart Page.
9. Will the courier guy call me before delivery?
No, currently not, you will receive a sms for out for delivery. You can also track it here with the Tracking Number that has been emailed to you
1. What modes of payment do u accept?
We accept credit card - visa, master, maestro, amex - , debit card, internet banking, PayPal and cod.
2. Is my card information safe?
Yes , Our store is certified PCI compliant and out store includes an 128-bit SSL certificate to keep your information secure – the same level of encryption used by large banks around the world, which means that all your information is secure
3. Is VAT charged online?
Yes, 1% for silver jewelry.
4. Do you provide COD - Cash on Delivery?
Yes, depending on location, please check pin codes supported before ordering.
Returns and Exchange Policy
1. What is your policy for returns?
15 days return, no questions asked, for details please check Return Policy.
2. What's the step by step procedure to return a product?
Please check Return Policy for details.
3. What is your policy for lifetime exchange?
Please check Exchange Policy for details
4. Can customized products be returned?
No, only in case of manufactured defects, they can be returned.
1. How do i measure my ring size?
Please check here for details
2. Do pendants come with a chain?
Yes, we provide complimentary chain with every pendant.
3. Is my jewelry authentic?
Yes, we provide authentication certificate for every silver jewelry purchased.
4. Can i get my ring bought from LeCalla resized?
Yes, you can return the ring and we will ship the ring of your size if it is in stock, if not in stock we will give u a credit note and you can use it to buy any other item of your choice
5. If something is sold out, what should i do?
Please put that into your wish list, we will try to get it for you as soon as possible.
6. Do you offer customized/bespoke jewelry?
Yes, Please check Crop and Chop Section of our main menu.
7. Do you offer engraving service?
Yes, for details please check Crop and Chop Section of our main menu.
8. Are products pictured actual size?
Yes, we have made sure that any kind of returns are avoided.
9. How can i clean my jewelry?
Please check Jewelry Care section.
After Sales Queries
1. What is customer care email/number for after sales queries?
Please contact us at firstname.lastname@example.org, for any order related queries.
2. Can i cancel my order?
Yes, you can cancel it before it is shipped, we will provide you with a credit note which you can use for another purchase, or we will refund your money into your account.
3. What time you take to reply to emails?
Maximum, 1 working day