Purchase Related

 

I fascinate this jewellery! How to purchase?

You can choose from assortment of the products online from our website www.truesilver.co.in. Our customer support team is eagerly waiting to assist you, place your order either on call / whatsapp and can initiate it manually also.

 

Do have any ongoing promotional offers?

We regularly roll out existing offers & promotional discounts on our website. You may get into touch with our customer support team to check if any offers are running at the time.

 

Do you have only prepaid or COD option also?

Yes, we have COD & prepaid facility rolling PAN India.

 

Do you deal in 925 Sterling Silver Jewellery only?

Yes, we manufacture and sell well-crafted & magnificent 925 Sterling Sterling Jewellery only. All products carry BIS certification. We provide Authenticity Certificate with the product.

 

 

Delivery Related

 

Are you delivering across all India locations?

Yes, we deliver to maximum pin-codes across India. We have tie-ups with multiple logistics service provider which have wide pincode serviceability, are fast & reliable.

 

What are the carriers of shipping?

We use reliable & leading logistics partners in industry who have sound track record.

 

Do you ship internationally?

Yes, we accept all orders internationally to diverse countries. Different countries have different shipping charges applicable. If you are interested, please write to info@truesilver.co.in

 

When will my order ship?

We generally ship out all our online orders within 24-48 working hours (excluding sundays and holidays). Once your order has been shipped, you will receive a notification via automated text message with details of shipping partner and tracking ID.

Please note that the above condition does not apply to personalised orders, which take 4-5 working days to be shipped from our side.

Please also note that the above timelines are based on estimates provided by our delivery partners and any unforeseen situations might cause delays.

 

What are the shipping charges?

We offer free shipping cross India.

 

How can I track the status of my order?

We generally ship out all orders we received in 24-48 working hours. At the time of booking & shipping the order, you will receive automated message & email from us. You will get details of the delivery partner and tracking ID, these can be used to track your order.

 

How much time does it take to deliver the order?

We work with all leading and reliable logistics partners in India to ensure smooth and timely delivery of your orders. It might take us upto 24-48 working hours to dispatch your order, once the order is confirmed. Once your order gets dispatched from our warehouse, most of the deliveries are completed within 5-7 working days (depending on your location).

 

Will someone call me before delivering the order?

We have tied up with our courier partner & you will get a text message once your order is out for delivery. You will receive a call from the delivery person before they reach the delivery address.

 

Can I change the address once the order is placed?

Please note once we have received your order and processed it, we can change your address before dispatch.

 

Can I schedule delivery on a specific day and time?

Please note that this is not possible on assured service. It depends on logistics partner & they are not bound for the same.

 

Can you do something for fast delivery?

We choose our logistics partners very wisely & those who have proven track record in the market. Also, we have multiple options for different locations across India. We don’t want you to pay a single rupee extra for expedited service.

If you still want more details on expedited shipping, please share with our customer support team & we will put best to meet your expectations.

 

How safe is my product?

Your product is very safe, we have a safe and secure, tamper proof packaging for our products.

 

Is transit insurance provided?

Yes, product is insured against any damage or loss in transit.

 

Is gift wrapping available?

Yes, we provide gift wrapping, please mention this in the special instruction in Cart Page.

 

 

 Payment Related

 

 

What modes of payment do u accept?

We accept credit card - Visa, Master, Maestro, American Expres, Debit card, Ru Pay, Paytm, PayZapp, PayPal, Internet Banking and COD.

 

Is my card information safe?

Yes, our store is certified PCI compliant and out store includes an 128-bit SSL certificate to keep your information secure – the same level of encryption used by large banks around the world, which means that all your information is secure.

 

What is the tax applicable on jewellery purchase?

Yes, 3% GST is applicable on purchase of silver jewellery.

 

 

Jewellery Related

 

 

How do I measure my ring size?

Please click here for details.

 

Do pendants come with a chain?

Yes, we provide complimentary chain with every pendant.

 

Is my jewellery authentic?

Yes, we provide authentication certificate for every silver jewellery purchased.

 

Can I get my ring bought from LeCalla resized?

Yes, you can return the ring and we will ship the ring of your size if it is in stock, if not in stock we will give u a credit note and you can use it to buy any other item of your choice.

 

If something is sold out, what should I do?

Please put that into your wish list, we will try to get it for you as soon as possible.

 

How can I clean my jewellery?

Please check Jewellery Care section.

 

 

After Sales Related

 

 

 What is customer care email / number for after sales queries?

Please contact us at info@truesilver.co.in or 1800 833 8730 for any order related queries.

  

What time you take to reply to emails?

Maximum 24 hours of working day.

 

 

 Warranty Related

 

 

Do TrueSilver jewellery products have a warranty?

Our jewellery products come with a lifetime warranty. While we provide the best quality plating in the industry it is possible that, on rare occasions, the plating might wear off. To extend the life of the plating, we recommend that you follow the care instructions. However, even after following jewellery care instructions, in case you still face issues with plating, you can opt for the TrueSilver Lifetime Plating Warranty Service .

Please note that the warranty does not cover cases of damage, theft, or any physical damage incurred on account of use. Any manufacturing defects are covered under the 30-day return policy and should be informed within the return window. Physical damage beyond the 30 day return window will not be covered under the warranty.

 

When and how can I claim the Warranty?

You can claim a warranty under our 6-month limited warranty if you face any plating-related or manufacturing issues with the product within a span of 6 months from the product delivery.

 

Is warranty applicable to personalized jewellery orders?

Yes, we provide warranty policy on personalized jewellery orders. In case of plating fading away, we will help you with replacement of the jewellery piece.